1
Information We Collect
We collect information you provide directly to us, such as when you:
- Create an account or profile
- Make transactions or investments
- Contact us for support
- Subscribe to our communications
- Participate in surveys or promotions
This may include:
- Personal identification information (name, email, phone number)
- Government-issued identification documents
- Financial information (bank details, transaction history)
- Device and usage information
2
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and manage your account
- Comply with legal and regulatory requirements
- Verify your identity and prevent fraud
- Send you important notices and updates
- Provide customer support
- Conduct research and analytics
3
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and property
- To service providers who assist us in operating our platform
- In connection with a merger, acquisition, or sale of assets
Third-Party Service Providers: We may share information with trusted partners who provide services on our behalf, such as payment processing, data analysis, and customer service. These partners are bound by strict confidentiality agreements.
4
Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Multi-factor authentication
- Regular security audits and monitoring
- Limited access controls for employee data access
- Secure data centers with physical security measures
5
Your Rights and Choices
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of marketing communications
- Request data portability
- Object to certain processing activities
To exercise these rights, please contact us using the information provided below.
6
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
After the retention period expires, we will securely delete or anonymize your information.
7
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyze usage patterns
- Provide personalized content
You can control cookie settings through your browser preferences.
8
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and are subject to appropriate safeguards.
9
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
10
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@saveingold.ae
- Phone: +971-50-497-1363
- Address: Save in Gold - FZCO, Dubai, UAE
- Website: https://saveingold.ae
Last updated: January 2025
