Terms and Conditions
Please read these terms carefully before using our services
- Gold and Silver Buying Platform
- Real-time gold price information
- Buy and sell gold services
- Physical gold delivery services
- You must be at least 18 years of age to use our services
- You must provide accurate and complete information during registration
- You must comply with all applicable laws and regulations
- You are responsible for maintaining the confidentiality of your account
- Complete our registration process
- Provide valid identification documents
- Complete Know Your Customer (KYC) verification
- Comply with Anti-Money Laundering (AML) requirements
- Transaction processing
- Physical delivery services
- Account maintenance (if applicable)
At Save In Gold, we are committed to ensuring that your gold purchases are delivered safely, securely, and conveniently. Due to the valuable nature of our products, we follow strict delivery and identification procedures to protect our customers and their purchases.
Customers are required to provide accurate recipient details while placing an order, including:
- Full name of the recipient (as per their valid government-issued identification document)
- Complete delivery address
- Building/villa details
- Nearby landmark
- Contact number
- Any additional information required to ensure smooth delivery
At the time of delivery, the recipient must present a valid government-issued identification document to verify their identity before receiving the order.
Our authorized delivery partner will verify the recipient's identity and confirm that the delivery is handed over only to the approved person. For security and compliance purposes, the delivery agent may record the necessary identification details as required.
Customers and recipients are required to cooperate with the delivery agent by providing the original identification document for verification.
Save In Gold delivers orders only to verified:
- Residential addresses
- Commercial/business addresses
For security reasons, deliveries cannot be completed to public locations, including but not limited to:
- Shopping malls
- Hotels
- Restaurants
- Public areas
- Streets or roadside locations
- Temporary or unverified locations
The delivery address provided during checkout must match the approved delivery requirements.
If the recipient is unavailable at the time of delivery, our delivery partner will attempt to deliver the order up to three (3) times.
If delivery cannot be completed after the allowed attempts, the order will be returned to the Save In Gold facility from which it was dispatched.
Any additional delivery, return, or handling charges resulting from:
- Incorrect delivery information provided by the customer
- Recipient unavailability
- Refusal to accept the order
- Failure to provide valid identification
may be charged to the customer and deducted from any applicable refund amount.
Customers are advised to ensure that the recipient is available at the registered delivery address during the scheduled delivery period.
Due to the high value and nature of gold products, Save In Gold applies enhanced security procedures during delivery. Orders are delivered through trusted logistics partners, and handover is completed only after successful recipient verification.
Save In Gold reserves the right to request additional verification information where required to ensure safe and compliant delivery.
Save In Gold reserves the right to modify or update this Delivery Policy at any time without prior notice. Any changes will be published on this page and will become effective immediately upon posting.
- Email: info@saveingold.ae
- Phone: +971-50-497-1363
- Website: https://saveingold.ae